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Main: (08) 9452 6000 Sales: (08) 9452 6099 [email protected]

IT SUPPORT

When your network is down, your computer freezes up or you need help with a glitch you want to pick up your phone and call a local IT Support provider.

That’s us. Perth-based and just around the corner. We have a dedicated team focused on providing your business with the best IT Support with clear and transparent communication.

SERVICE DESK

We are the best IT Support provider in Perth, providing the full range of IT Support to local businesses and taking care of all your business IT needs. Our Service Desk Team are some of the best in the business, they are fully qualified, highly knowledgeable staff dedicated to providing the best IT Support in Perth.

Our Service Desk operates from 6am to 5pm weekdays, meaning when you have an IT issue early in the morning, we’re there. We select our team based not only on their technical aptitude but their capability to provide the highest level of friendly customer service to our clients.

Newtrend IT

Full service IT solutions
Service Level Agreements

SERVICE LEVELS

Our Service Desk team operate under strict Service Level Agreements (SLAs) which dictate the agreed response times for IT issues and agreed time frames for a resolution. Our clients can be guaranteed that our team do their utmost to reach these targets every single time.

Each service request that our team receives is categorised into the following categories; Critical, High Priority, Medium Priority, Low Priority and No Priority.

HASSLE FREE BUSINESS TECH SUPPORT

We know your business is important and you don’t want to spend your time fixing IT issues. As a result of our fast and effective resolutions we can troubleshoot your IT problems over the phone and where possible try to minimise on-site visits to keep your costs down.

Our clients have three methods of contacting us; via telephone, email or through our online client portal.

 

Small business technology

CONTACT US

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