Managed Services is the best in business IT Support, it refers to the complete 24 /7 maintenance and monitoring of your entire network including your servers and workstations. Our system runs backup checks, antivirus checks and updates as well as resource monitoring and maintenance.
Essentially, it is about letting an IT service provider take care of your IT department so that you can focus on your own business. Not just for big businesses, small business can benefit immensely from having someone else take care of all IT services.
The traditional ‘break-fix’ model of IT Support no longer works for businesses. Why wait until your IT systems fail? With our fixed fee managed services agreements you can be assured that your IT systems are monitored to keep your network as stable as possible.
LET US TAKE CARE OF YOUR IT DEPARTMENT
With the Newtrend Managed Service Agreement your business gets the full suite of IT services and the assurance of knowing that all your IT problems will be solved by someone else.
Managed Services Agreements offer your business; Proactive Monitoring, Remote Support, Scheduled Maintenance, Simplified Billing and Centralised Management.
Our software scans and monitors your system 24/7 identifying and resolving issues before they become problems.
Our Managed Services team get notices from our software when there are issues to be resolved. These issues will most likely be resolved before you know about them. Full remote support is available from 6am to 5pm weekdays.
You’ll get a dedicated Service Desk team to help you with issues between 6am and 5pm every weekday. You’ll also get a quota of onsite support depending on your agreement.
Maintenance is scheduled for your servers on a consistent schedule to prevent and eliminate problems. Our Operations Services Team monitor the schedule and are notified immediately of any issues.
Your billing is simplified into one monthly fee for the number of users you have. This fee will only fluctuate if you change the number of users you have or go above your quota of onsite support.
We have our own onsite data centre located in our head office in Kewdale. And with our Service Desk Team and Operations Services Team working side by side, we take everything for you.
- Control of your IT costs
- Reduced labour costs
- Fixed pricing each month
- Increased efficiency
- Improved system reliability
- Security knowing your data is backed up
- Keep up to date with the latest software and antivirus
- Personalised customer service
- Receive recommendations for IT improvements
COMPARE OUR PACKAGES
Choose the right plan for your business needs.